Shipping & Returns
Shipping Policy
• All orders are processed within 1-2 business days (excluding weekends and public holidays)
• You will receive a confirmation email with tracking details once your order has been dispatched
Pick up orders
To organise an order for pick up please reach out via email to organise (Bali, Indonesia or North Stradbroke Island, Australia) - subject to availability of stockists
Shipping Within Australia
We offer Standard and Express shipping via Australia Post. Estimated delivery times are as follows:
Standard Shipping – $11
• Metro areas: 3-6 business days
• Regional areas: 5-10 business days
Express Shipping – $15
• Metro areas: 1-3 business days
• Regional areas: 2-5 business days
Please note: delivery times may vary depending on your location and any delays within the Australia Post network
International Shipping
• Worldwide shipping will be available July 2025
• Orders within Indonesia can be discussed via email (subject to availability)
Tracking Your Order
All orders come with tracking, which will be sent to your email once your package has been dispatched
Lost or Delayed Packages
• Once your order has been shipped, we are not responsible for delays caused by Australia Post
• If your package is delayed or missing, please contact Australia Post directly with your tracking number
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses this must be followed up via Australia Post
Return & Exchange Policy
If for any reason, you've changed your mind or are dissatisfied with your purchase, we offer exchanges or returns (store credit only) - shipping costs excluded
Return/exchange items must be in their original condition and packaging with all sanitary stickers in tact
All orders are packed and quality checked personally before being posted. If there are any issues/ faults with your pieces please let us know via email so we can discuss whether you're eligible for a refund