Terms & Conditions
Customer Care
Customer satisfaction is very important to us, we are a small business that aims to build a beautiful community within. We will do our best to ensure your experience with SOON is one you enjoy. In the case of any issues or queries please submit an enquiry via our contact page and we will get back to you as soon as we can. Thank you, we appreciate your patience.
Privacy & Safety
SOON Label is committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Safety Policy outlines how we collect, use, and protect your data in compliance with the Australian Privacy Act 1988 (Cth).
We may collect the following personal information when you interact with our website or make a purchase:
• Name
• Email address
• Phone number
• Shipping & billing address
• Payment details (processed securely via third-party payment providers)
We also collect non-personal information such as browsing behaviour on our website (through cookies and analytics tools)
How We Use Your Information
Your personal information is used for:
• Processing and delivering your orders
• Customer service and support
• Sending order updates and promotions (with your consent)
• Improving our website and services
We will never sell or share your personal information with third parties for marketing purposes.
Payment Security
All transactions are processed through secure third-party payment gateways (e.g - PayPal or Stripe).
Your Rights & Choices
You have the right to:
• Request access to the personal information we hold about you
• Correct or update your details
• Opt-out of marketing communications at any time
To exercise these rights, please contact us at soontribe@gmail.com
Third-Party Links
Our website contains links to third-party payment platforms. We are not responsible for their privacy practices, so please review their policies before sharing personal information.
Scams
Although we haven't had any issues with this yet, we know website and social media scams are quite common. Please ensure your safety by checking these details:
• All website pages begin with www.soonlabel.com.au (this is our only website)
• The instagram account you're in contact with is @soonlabel (this is our only account)
We are not responsible for any purchases made or data collected via fraudulent websites or accounts posing as the above two platforms.
Payment Methods
- Credit / Debit Cards via Stripe
- PAYPAL
- Offline Payments (for pick up orders - reach out via email to organise)